Big stores like Walmart and Kroger have been busy building their media offerings in response to the growing influence of online retail giant Amazon. Using their own massive database of individual shopper information, they’re trying to translate it into more targeted advertising for their brands. But they need to do so carefully, as many of their competitors don’t have the time, resources, or data to make this sort of investment. Fortunately, the company is doing just that.
Kroger’s commitment to simplifying customers’ shopping experiences
For years, Kroger has partnered with Alibaba, the world’s largest internet company, to create products like Simple Truth. These products will be sold through Alibaba’s Tmall Global platform. This may be just the first step for the two companies in collaborating on in-store technology. As the two companies continue their collaboration, they will likely need to develop new technologies. Tom Gehani, director of client strategy at Gartner L2, said this new partnership with Alibaba will be crucial for the future of Kroger.
To help consumers understand Kroger’s brand, it has invested heavily in Restock. The company’s universal tagline, “Fresh for Everyone,” was designed to make the brand instantly recognizable and easy to remember. The slogan focuses on the idea that everyone deserves to be able to get fresh foods. Its logo and color palette are modern and incorporate the iconic blue. Although blue has been the traditional color for Kroger, it is also used to signal the company’s commitment to simplifying customers’ shopping experiences.
Its focus on customer demographics
CEO Rodney McMullen has named building Kroger’s burgeoning advertising business as one of his top five priorities. The grocery giant also plans to revamp stores with new formats and more efficient ways to help customers shop. The overhaul of retail will be a huge expense, and McMullen believes that the grocery industry will disrupt advertising as we know it. Whether that’s true or not remains to be seen.
Customer demographics are a key metric for the grocery giant. It’s important to understand how each consumer demographic is likely to react to different marketing campaigns. By focusing on the demographics of individual customers, Kroger can create a more personalized ad for them. One of the ways that Kroger does this is through “Loyal Customer Mailers,” which use shopper data to personalize offers. Kroger executive Chuck Schlotman uses the example of a family’s shopping habits to describe the nuances of these offers.
Its EDGE Shelf
The company partnered with Sunrise Technology to develop two retail-as-a-service solutions, the EDGE Shelf and the LEAP. The Spur Group developed a go-to-market strategy for the new solutions, which were successfully showcased at the National Retail Federation. The EDGE Shelf and the LEAP redefine the customer experience at the shelf, enabling retailers to achieve hyperpersonalization and enhance operations.
The technology Kroger is experimenting with is a digital shelf, which displays video images of outsized price tags. The video images are controlled by computer keystrokes. The company is now rolling out the new technology to most of its Cold Spring, Ky., stores. The test will continue in other stores in the region, but for now, the new technology is being used in 86 of the 109 stores in the Cincinnati operating division.
The technology enables Kroger to quickly and easily change prices and activate promotions. It also allows customers to easily navigate through the store by lighting up shelves under products they want to buy. EDGE also provides useful information for consumers, including the locations of the items they need to buy, dietary restrictions, and more. This technology is compatible with smartphones, and it even interacts with customers’ smartphones. If you’re thinking of installing this technology in your store, make sure to contact your local Kroger store.
Its private marketplace
In an effort to make shopping easier for consumers, Kroger Advertising has developed a private marketplace where brands can reach shoppers in the open web. This new platform uses first-party purchase data to tailor audiences based on business objectives. This technology also tracks results and optimizes targeting based on sales impact. During the private marketplace’s alpha tests, Publicis Groupe was one of the clients who shaped the marketplace’s features.
The company’s growth comes at a time of intense pressure on the CPG sector, when supply chain and inflation concerns are driving down prices. Top CPG executives are doubling down on marketing efforts despite the pressure on the market. But there are some challenges ahead for the industry, including the risk of a deterioration of consumer confidence. But despite these challenges, executives say that demand remains strong despite the current ad landscape.